The Automation Advantage
More time for your business—less hassle for compliance. Your withdrawal process runs on autopilot.
Manual Processing
- Hours of deadline math per order
- Email chaos for confirmations and follow-ups
- Excel & notes – no clear overview
- Legal gaps and human error
Intelligent Automation
- Deadlines in seconds—automatically from delivery date
- Confirmations that send themselves
- Everything in view—one dashboard for all withdrawals
- Refund & restock—right inside Shopify
Compliance meets efficiency
Smart Deadlines
Perfect deadlines (14, 21, or 30 days) from delivery—automatic, even for partial shipments. No more manual math.
Product Exclusions
Exclude items that aren't returnable—hygiene, personalized, perishable. Legally compliant via metafields.
Shopify Flow
Native integration with Shopify Flow. Trigger complex workflows like "Withdrawal Received" to automate support tickets or slack alerts.
Partial Withdrawals
Customers pick only what they want to return. Refund amount & inventory—calculated automatically.
Auto-Tagging
Automatically adds tags to Shopify orders (e.g., "Withdrawal Pending", "Refunded") to keep your fulfillment team in sync.
CSV Export & Reports
Clean data for accounting & analytics. Analyze return reasons, spot weak points.
B2B-Logik
B2B-Bestellungen per Order-Tag ausschließen. Verbraucherrecht gilt nur für Privatkunden – mit B2B-Logik bleiben Geschäftskunden davon getrennt.
E-Mail-Benachrichtigungen
Automatische E-Mails bei jedem eingegangenen Widerruf. Ihr Team wird sofort benachrichtigt und kann schnell reagieren.
Deeply Integrated into Shopify Admin
Manage withdrawals where you already work—right in the Shopify order view. No external dashboard required.
Admin App Block
Right in the order view: See withdrawals with status & timestamp for each order—plus a link to details. No withdrawal? Then the deadline end.
Reduced Clicks
From 15 clicks and 3 emails down to one. Processing withdrawals has never been this fast.
Status Clarity
At a glance: Announced, Validated, Active, Completed, Refunded, or Rejected. Clear badges, clear decisions.
Built into Your Shop
The form appears right where your customers shop – in your online store. No redirects, everything in one place.
- Easy to add – block for any Shopify theme
- Customizable fields to match your store design
- Customers stay on your website – no distractions
- Logged-in customers see a list of their orders right away
- Email verification for security before submitting
Withdrawal Request
Directly in your shop
Zero-Friction Customer Experience
Customers submit withdrawal requests exactly where they see their order—no hunting, no confusion. A seamless journey from purchase to refund.
- Place via App Block in your theme – flexible positioning
- Multi-language – all EU languages
- Reduces bounce and support requests
Transparent Pricing
The right plan for every shop—from starter to high-volume.
Free
Essential compliance for small stores.
- Widerrufsformular als Themeblock
- Automatische 14-Tage-Frist
- Stornierung & Rückgabeanfragen
- Produkt-Widerrufsausschluss
- Dashboard & Widerrufsdetailseite
- E-Mail-Benachrichtigungen
- Mehrsprachig (alle EU-Sprachen)
Pro
Full automation for growing businesses.
- Alles aus Kostenlos
- Auto-Deadline Calculation
- Partial Withdrawals
- Auto-Tagging
- Multi-language (EN/DE)
- Order/Kunden App Extensions
- Ausschließen von B2B Bestellungen
- Teilwiderrufe
Plus
Advanced workflows for high volume.
- Everything in Pro
- Shopify Flow Triggers
- CSV Exports
- Custom SMTP
- Priority Support
- Prioritäts-Support
No Black Box Logic.
Full Transparency.
Nothing hidden. Understand exactly how deadlines are calculated and data is processed—clear docs, developer-friendly.
Legal Explanation
Detailed breakdown of how we comply with EU Directive 2011/83/EU.
Developer Friendly
Clear documentation on metafields and liquid integration.
Trusted by Professional Merchants
“Saved us at least 15 hours a week on manual emails. The auto-deadline calculation is a lifesaver for legal safety.”
“Finally a professional solution. No more Excel sheets. The admin block integration makes it feel like part of Shopify.”
“Setup was super easy. The product exclusion feature works perfectly for our personalized items.”
Still have questions?
Any online shop selling to the EU is required under the EU Consumer Rights Directive (2011/83/EU) to offer a right of withdrawal. This applies to Shopify stores as well as other platforms.
The period starts the day after receipt of the goods. For partial deliveries, it starts the day after receipt of the last partial shipment. The app automatically calculates 14, 21, or 30 days (depending on settings) from the delivery date—including for partial shipments.
Automatic deadline calculation, confirmation emails, a central dashboard, and direct refunds in Shopify replace manual calculations, spreadsheets, and email chaos. Merchants report saving up to 15 hours per week.
The form and app interface support German and English. The form can be customized for all EU languages—perfect for international stores.
You need a Shopify store. The app works with all Shopify 2.0 themes. A free plan is available; for advanced features like auto-deadline calculation or partial withdrawals, you need Pro or Plus.
Yes. You can start with the free plan or try Pro/Plus for 14 days—no credit card required. See immediately how much time you save.
The app is designed around the EU Consumer Rights Directive 2011/83/EU and is built for the German and European market. Hosting in Germany, GDPR-compliant processing, and transparent documentation are all included.
Just a few minutes. After installation, place the app block in the footer—the form is then accessible from every page. Detailed documentation supports you with all settings.
Yes. The app uses a standard Shopify app block compatible with all Shopify 2.0 themes. We recommend placing it in the footer—so the form is accessible from every page. No code required.
Your data is processed exclusively in the EU (Germany). We strictly comply with the GDPR. Customer data is used only for withdrawal processing and is not shared with third parties.
Yes. The app block can be customized visually: you can adjust colors and fonts in the theme editor or in the app settings to match your store design. Fonts are taken from your theme—no extra webfont is loaded. You can also add your own custom CSS. The withdrawal form then blends seamlessly into your theme.
Only with Pro or Plus: The app can show your shop logo in emails to customers (and in merchant notifications). The logo is read from Shopify brand assets (Settings → Brand)—no separate upload in the app. On the free plan, only your shop name appears as text in the email header.