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Setup

Installing the app​

The app is installed via the Shopify App Store or as a test installation through the Partner Dashboard. After installation you will be prompted to sign in and grant the required permissions.

First access and navigation​

After your first login, the app provides:

  • Dashboard – Overview of all withdrawal requests
  • Settings – Deadline, emails, B2B, return options, etc.
  • Pricing / subscription – Manage your subscription (if offered by the app)

The exact menu structure may vary slightly depending on how the app is embedded in the Shopify Admin.

What the app does​

  • Customers submit a withdrawal via a form on the storefront (theme block). A withdrawal can only be submitted while the withdrawal period is still running – once the period has expired, the form will no longer accept withdrawal requests.
  • The app checks the 14-day withdrawal period (starting when the last item is received; see Settings and FAQ for details). Only orders within this period can be selected and submitted by the customer in the form.
  • Depending on order status:
    • Not yet fulfilled: The order is cancelled.
    • Already fulfilled: A return is created in Shopify.
    • Partially fulfilled (Plus): Return for fulfilled items; unfulfilled items may be put on hold or cancelled.
  • Emails are sent to you (new withdrawal request) and to the customer (confirmation, and status updates if applicable). See Emails & notifications.

Subscription tiers (Free, Pro, Plus)​

The app is offered in several tiers (Free, Basic, Pro, Plus). Which features you have depends on your subscription:

  • Free/Basic: Dashboard, withdrawal form on the storefront, fixed settings (e.g. 14-day period).
  • Pro: Extended settings (14/21/30-day period, B2B tag, etc.), CSV export, card and button on the order detail page in Admin.
  • Plus: Additionally partial withdrawal (line-item selection), automatic order tags, Shopify Flow triggers.

Details: Pro and Plus features.

Next steps​

  1. Set up the theme block – so customers can see the withdrawal form.
  2. Check settings – deadline, emails, and other options.
  3. Optional: Enable admin blocks (Pro/Plus) – show withdrawal requests directly on the order detail page.