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Theme block – Withdrawal form on the storefront

Overview​

The withdrawal form for your customers is added as a theme block (“EU Withdrawal Form”) on the storefront. Customers open it via a button, select their order, and submit the withdrawal. Logged-in users see a list of their orders and do not need to enter email and order number. Guests enter email and order number to view their orders.

Adding the block​

  1. In Shopify Admin, open Online Store → Themes.
  2. Click Customize (Theme Editor) for the active theme.
  3. Select the page where the form should appear (e.g. a “Withdrawal” or “Contact” page).
  4. In the desired section, choose Add block.
  5. From the block list, select “EU Withdrawal Form” (or the name shown in your Theme Editor language).
  6. Remember to Save.

The block renders a button (e.g. “Request withdrawal”); a click opens the form in a popup/modal (overlay).

Block settings in Theme Editor

Block settings (Theme Editor)​

In the Theme Editor you can adjust, among other things:

  • Headline – e.g. “Request withdrawal”
  • Button text – Text of the button that opens the form
  • Colours – e.g. button background, button text, form background, border
  • Verification – Title and text for the “Verify identity” step (email, order number) and optional code entry
  • Refund policy URL / Terms of service URL – If your shop uses different policy URLs than Shopify’s defaults (/policies/refund-policy, /policies/terms-of-service), enter your URLs here.
  • Privacy policy URL (optional) – If set, a privacy notice is shown below the confirmation checkbox.
  • Confirmation texts – e.g. success messages after submission (cancellation, return, partial withdrawal)
  • Support contact – Default text for “For questions contact …”
  • Excluded products notice – If you exclude products from withdrawal (see Product exclusion)

Field labels match those shown in the Theme Editor.

Access and requirements​

The form is available in the free tier (Free/Basic) as well. For it to be visible to your customers, the app must be enabled for your shop – regardless of whether you use Free, Pro, or Plus. The free tier includes the basic withdrawal form; advanced options (e.g. configurable period, partial withdrawal) are part of Pro or Plus (see Setup – Subscription tiers).

The app sets a shop metafield (subscription_tier). If there is no valid access (e.g. app not active), the form is hidden on the live store; in the Theme Editor a notice may indicate that the block is currently restricted.

After a subscription change or reinstall, open the app once in Admin (e.g. Dashboard) so the access status is updated.

Popup/modal embedding​

The block is only offered as a popup/modal: it renders a button/link; a click opens the form in an overlay. This is suitable for pages where you only want a short notice, or when you place the block on a dedicated “Withdrawal” or “Withdrawal rights” page – the button appears there and the form opens in the overlay.

Additional block: Withdrawal exclusion notice on the product page​

Besides the withdrawal form, the app provides the theme block “Withdrawal exclusion notice” for the product page. It tells customers when a product is excluded from withdrawal. Setup and customization: see Product exclusion – Theme block.